The help pages are here to make sure that you have the best possible shopping experience. These will help you find out more about ordering online, managing your account, our delivery and returns policies as well as information about the products we sell. All you have to do is browse the questions and click on the appropriate links.

If you cannot find the answer to your question here, our Customer Relations Team will be more than happy to help.

• Ordering through the website
• Managing your account
• Delivery information
• Ink Cartridges
• Memory Cards

Ordering through the website

• How secure is it to order through the website?

Our website uses the highest level of encrypted security available meaning that it is completely safe for you to place an order through it. When you place an order your details are encrypted by our secure server software (SSL) before being sent to the bank for authorisation. We take great concern over the security of our customers details and do everything we can to ensure we prevent unauthorised access.

We also provide a telephone and fax number in case you are still concerned about ordering online, click here for details.

• How can I pay for my goods?

We accept payment by Visa, Mastercard, Maestro, Solo, Electorn and Delta credit and debit cards. Unfortunately we do not currently accept cheques or postal orders. Our prices are quoted in GBP (£) and are inclusive of Value Added Tax (VAT) where applicable. We will charge your card at the time of ordering.

• Do you accept international orders?

Unfortunately we are not currently in a position to accept orders from outside of the UK (incl. Channel Islands).

• Where can I search for products on the website?

You can locate products on the website by browsing through the drop down menus at the top of the page or using the search box. To use the search box simply type in an appropriate search term and click Go to display a list of products relating to your search term. Remember that the more specific your key words are the more precise your search results will be.

• How do I place an order?

To place an order you need to locate the products that you want to buy and then simply click on the ‘add' button which can be found next to the price. This will add that item to your basket. You can change the quantity of items ordered by clicking on your basket and typing in the number that you want. Once you have items in your basket you can make as many amendments as you like before you process the order.

• Is it possible to make changes to my order and how?

You can change your order by clicking on the shopping basket where you can then remove items or change the quantity to suit. To save your changes you must click on ‘Ammend'.

• How can I track my order?

The ‘Account Details' facility enables you to track any order that you have placed by clicking on ‘Order details'. This will provide you with an update on the current status of the order. By clicking on ‘Order History' you can view your previous orders.

• What do I do if I want to cancel my order?

If for any reason you decide to cancel your order you can either phone Customer Relations, quoting your order number, or log on to your account details and click on ‘Order History'. You can then select the order that you wish to cancel and follow the on screen instructions. Please be aware that within half an hour from your order being placed the selected items will be picked and pack, stock permitting. If you have received your order already you will need to read the Returns Policy before returning your item to us.

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Managing your Account

• How can I change my personal details?

You can access all your details by clicking on ‘Account Details' at the top of the page and logging in. Use the ‘View/Update Account Details' link to add or change your details when appropriate. You need to confirm any changes made by clicking on ‘Update Account Details'.

• What is in your Privacy Policy?

You can find out more about our Privacy Policy by clicking here.

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Delivery Information

• How long is the delivery time?

You can find out more about the deliver of your order by clicking here

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Ink Cartridges

• How are compatible cartridges so much better value?

Compatible cartridges are so much cheaper than the originals because the manufacturers cut costs by spending little money on advertising them, not investing in designing new printers, using small, basic packaging, and selling direct to retailers rather than through a distributor. These savings are then passed onto you through the lower prices.

• Do compatible cartridges last as long as the originals?

Compatibles contain the same amount of ink as the originals and so they last just as long. In fact some compatible cartridges contain more ink than the branded equivalents!

• Do your compatibles have a lower quality output than the originals?

We choose to supply Inkrite cartridges because they are high quality products and produced the best results in out tests. These products come with a 1 year guarantee and we will replace any faulty cartridges that you may come across.

• What are recycled cartridges?

Recycled cartridges are a cheaper and more environmentally friendly option. These are made from originals that have been cleaned and refilled by a third party company.

• Are some cartridges chipped?

Yes. The ‘T-range' Epson cartridges are chipped.

• What type of memory should I buy?
• What are external card readers?
• USB Flash Drives or Pen Drives?
• What type of memory do I need for my mobile phone?
• How much data will my mobile phone memory card store?
• How many images will my digital memory card hold?
• How many MP3 files will my digital memory card hold?

Digital Memory comes in many varying forms and in most cases the type you should buy depends on the types and brand of device that you own. Digital Memory can currently be used in PDAs, Digital Cameras, Mobile Phones, camcorders, voice recorders and MP3 players. The different types of memory are:

• Multimedia Cards (MMC)
• Reduced Sized MultiMedia Cards (RS-MMC)
• MMCmobile Cards
• Secure Digital Cards (SD)
• SDHC Cards
• Mini SD
• CompactFlash (CF)
• SmartMedia Cards
• xD-Picture Cards
• Memory Sticks
• Micro SD

The MultiMediaCard is the size of a postage stamp and weighs less than two grams. It is designed to provide flexible storage for today's small, portable digital devices, such as, digital music players, digital camcorders, mobile phones and global positioning systems (GPS). MMC cards have a high storage capacity and are highly shock resistant making them very durable. They are compatible with all devices featuring a MultiMedia Card compliant slot.

MMCmobile cards come in the reduced-size MMC form factor (18 x 24 x 1.4mm). In addition to the required features of MMCplus cards, MMCmobile cards operate at both 1.65-1.95V and 2.7-3.6V ranges as a requirement. The smaller size and dual operating voltage ranges are ideal for mobile phone and other portable device applications where space saving and extended battery life are essential.

The Reduced Size MultimediaCard (RS-MMC) is a small, removable flash memory card used in mobile phones for the storage of content, images, video and music. It also has an adapter to make it interoperable with other MMC based devices. The additional storage capacity that these cards provide helps to maximize the potential of your feature-rich mobile device. RS-MMC allows you to share music and image files between your PC and your mobile device, effortlessly transferring data with a full-size MMC adapter or an SD/MMC USB adapor.

Secure Digital is a relatively new format of digital memory. This highly secure, stamp-sized flash memory card was developed jointly by Matsushita Electronic (manufacturer of the Panasonic brand), SanDisk and Toshiba. This lightweight product combines a high storage capacity and fast data transfer rates with high security and great flexibility. The card can be used in various digital products including digital music players, mobile phones, handheld PCs (HPCs), digital cameras, digital video camcorders, smart phones, car navigation systems and electronic books.

SDHC (Secure Digital High Capacity) was established to meet the growing demand for HD (High Definition) video and high resolution image recording now used in many SD-enabled devices that can support cards up to 32GB in capacity.

SDHC is the same physical size and shape as a standard SD Card but meets the new SD specifications of version 2.0. If the SD Card is version 2.0 and 4GB or above it is classed as a SDHC Card.

SDA (SD Association) has also established a Speed Class rating (Class 2, 4 and 6) for the standardisation of data transfer speeds (compulsory for SDHC Cards).

• CLASS 2 – A guaranteed minimum write speed of 2MB/s or Higher*.
• CLASS 4 – A guaranteed minimum write speed of 4MB/s or Higher*.
• CLASS 6 – A guaranteed minimum write speed of 6MB/s or Higher*.

* The minimum speed capability depends on the manufacturer of the host device and model. All cards are compatible with SDHC host however for the best performance the class of card recommended by the host device manufacturer should be used.

This new speed classification concept allows the host device to check the conditions of the SDHC Card (checking the fragmented state, knowing where the empty spaces are in the memory) to calculate the write speed in each section of the memory area. This determines where to write the data according to its speed requirement, for best performance. This was not possible to do with the standard SD Card format.

If the host device requires or recommends one of the rated classes of data transfer speed then that specific class of card should be used for overall best performance with that device.

SDHC Cards are not backwards compatible with standard SD host devices however standard SD Cards are forward compatible with SDHC host devices.

MiniSD memory cards offer all of the benefits of a standard SD card, but they are over 60% smaller in size. They were designed especially for mobile phones and can be used to store digital images, video, MP3 files and other data within such devices. Memory capacity ranges from 64MB to 1GB. MiniSD cards have built in security features allowing users to download, store and play content securely.

CompactFlash cards are the most common type of removeable memory. They are about the size of a matchbook and only weigh half an ounce. These rugged, low-power cards can store a high capacity of digital data at a high quality. These cards are the perfect solution for additional storage on digital cameras, handheld PCs, digital audio players, and other devices that feature a CompactFlash slot, significantly increasing productivity.

Compact Flash Elite Pro Cards are designed specifically to help advanced, amateur or professional photographers get the best performance from their high-end imaging devices and applications. These cards work at higher write speeds and consumer lower levels of power than the standard cards.

The SmartMedia card is a removable flash memory card that can be used in several different types of digital devices including digital cameras, digital music players and digital voice recorders. It offers convenient, portable file storage and has a high transfer rate which allows fast copying or downloading. This older form of digital memory is now gradually being phased out.

The xD-Picture Card provides the highest capacity in one of the smallest memory formats available today. Featuring rapid data transfer speeds, it is ultra compact for the most portable devices. The xD-Picture Card is fully compatible with all xD devices. xD memory was jointly developed by Fuji and Olympus and so most cameras made by these manufacturers now use xD.

Memory Sticks were developed by Sony and so are used with mainly Sony branded digital cameras and video cameras, as well as Sony MP3 players and Sony Vaio computers. Memory sticks hold up to 256Mb of digital memory so the Pro, Duo and Pro Duo varieties have been developed to allow for higher capacities.

• Memory Stick PRO

Memory Stick PRO is a high performance memory device providing fast data transfer and large memory capacities as well as advanced security. It is useful in capturing and playing DVD-quality video and storing CD-quality music and high-resolution digital images. It allows for large storage capacities of up to 4GB but is only compatible to Memory Stick PRO enabled devices.

• Memory Stick DUO

Memory Stick Duo is a compact memory card with embedded MagicGate technology allowing compatibility to portable digital audio players. It is compatible with all Memory Stick slots, with the use of the Adaptor.

• Memory Stick Pro DUO

Memory Stick PRO Duo offers the same high speed data transfer, built-in MagicGate, and high capacities but is half the size of a standard-size Memory Stick PRO card. It is the ideal solution for many portable devices such as pocket-sized digital cameras. With the use of Adaptor, it can be used in all PRO-compatible devices.

• Memory Stick Micro (M2)

Launched in early 2006, this is Sony's new ultra-small memory card designed to meet the growing storage needs of highly compact, multifunctional mobile phones. An M2 adaptor in the size of a standard Memory Stick will allow users to exchange data to Memory Stick PRO compatible products.
The M2 media is approximately one-quarter the volume of 'Memory Stick PRO Duo' media, yet only about 1.2mm thick. M2 media is designed as an externally removable media with a controlled eject function to prevent users losing the media.

The Micro SD product (formerly called Transflash) is an ultra small, semi-removable flash memory device designed for use with future mobile phone products. It expands the memory capacity of the mobile phone and enables the transfer of personal content between TransFlash-enabled phones. This product is not intended to be handled or removed on a frequent basis. It can be used with most SD-enabled devices with the use of an adaptor.

Memory Reader/Writers are the ideal way to bridge the gap between your PC and your flash compatible devices. By plugging a reader/writer into your USB port (Universal Serial Bus) you are able to transfer all files between the memory card and the PC.

USB Flash Drives are a great alternative to CDs, DVDs or Floppy disks. These are portable flash drives that can be used to share files between most devices with USB ports, enabling quicker data transfer between PCs.  These devices can support up to 4GB disk space and can be used as portable storage for computers, as well as for uploading or downloading pictures, music, and other data.

Most newer mobile phones include a memory card but you will probably want to upgrade this to one with a larger capacity for storing music files and photographs. Different brands of mobile phone use different types of memory. To help you find out which type you require we have created the following table as a basic guide suggesting the types of memory format each manufacturer supports:

Nokia	MMC, RSMMC
Motorola	SD, MiniSD, Transflash
Samsung	SD, MiniSD, RSMMC, Memory Stick DUO
Siemens	MMC, RSMMC
LG	SD, MiniSD
SEMC	Memory Stick Duo, Memory Stick PRO Duo
PMC	MiniSD
Alcatel
NEC	MiniSD
Kyocera	MiniSD
Sharp	SD, MiniSD
Sagem
Philips	Memory Stick PRO Duo
Mitsubishi	SD, MiniSD
Sanyo
Sony	Memory Stick, Memory Stick Duo, Memory Stick PRO Duo

The following table suggests the approximate number of image (JPRG), video (MPEG) and audio (MP3) files that each size of memory card can hold.

(these are approximations only)

• How many images will my digital memory card hold?

Photographs are made up of thousands of pixels. Pixel is the name for the smallest point on an image which on its own can be assigned colour and intensity. Higher the pixel ratings generally mean better the results. Compression is the reducution of the number of pixels in the file. Generally the higher the compression, the greater the loss of detail. We compress images so that they take up less memory space meaning we can store a higher quantity of images. The following table provides a rough guide to the number of images that can be stored on the various sized memory cards.

(these are approximations only)

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• How many MP3 files will my digital memory card hold?

The table below should be used as a guide only. It suggests the number of files each memory card can hold. Click here for an explanation of compression.

(The actual number of MP3s per card will vary and depends on the length of the songs, the MP3 format, and the model.)

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• What is a pixel?

A pixel is the smallest point on an image which on its own can be assigned colour and intensity. Photographs are made up of many thousands or millions of pixels and in generally the higher the pixel rating the better the result will be.

• What is compression?

Compression is the process of reducing the number of bits in the file and making it smaller. As the compression gets higher, the loss of detail increases. Compressing images means that a higher quantity of images can be stored within a limited amount of space.